Thank you for shopping with Plum Pharmacy & Agrovet. We hope you are satisfied with your purchase. If, however, you are not entirely happy with your purchase, we’re here to help.
Returns.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Please contact us at info@plum.co.ke to initiate the return process. Our team will guide you through the next steps.
Refunds.
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
Damaged or Defective Products.
If you receive a damaged or defective product, please Contact Us immediately. We will arrange for the return and replacement of the item.
Non-Returnable Items.
Certain types of items cannot be returned, such as perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Shipping Costs.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us.
If you have any questions on how to return your item to us, contact us at info@plum.co.ke.
Plum Pharmacy & Agrovet – Quality & Efficiency
A1 Plaza –
Ground Floor, Next To Faulu Bank
Matuu Town,
90100 – Machakos, Kenya
Phone: +254 714 865043
Changes to Returns & Refunds Policy.
We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.