Return & Refund Policy
Plum aims to ensure complete satisfaction with every purchase. Our policy is designed to balance customer confidence with industry regulations.
♻️ Pharmacy Products: Due to safety and regulatory standards, medicines and medical supplies cannot be returned once dispensed, except in cases of error or product defect.
♻️ Agrovet & Veterinary Products: Items such as feeds, vaccines, and animal health products are non-returnable once opened. Sealed products may be returned within 7 days if unused and in original packaging.
♻️ Irrigation Equipment & Farm Supplies: Defective or damaged items may be returned or exchanged within 14 days of delivery. Installation services are covered by a workmanship guarantee, and issues will be addressed promptly.
♻️ Refunds: Approved refunds will be processed within 7 working days to the original payment method.
👉🏾 For any concerns, customers can contact our support team via phone, WhatsApp, or in-person at our branches.
Looking to grow your agribusiness with smart irrigation?
